Refund Policy

Right of cancellation

 

You can cancel your order without giving any reason within 30 days from the day on which you or a third party indicated by you (other than the carrier) receives the product you purchased (or last product if it relates to an order of multiple products that are delivered separately).

You must inform us of your decision to cancel your order. You may submit your request by contacting us or using this form. To meet the cancellation deadline, it is sufficient for you to send your communication or returning the product before the 30 days’ cancellation period has expired. 

For hygienic reasons, your right to cancel your order does not apply with respect to the purchase of our underwear.

During the cancellation period, you shall treat the product and its packaging with care. You may only unpack or use the product to the extent it is necessary to assess the nature, characteristics and functioning of the product, in the same way you would be allowed in a physical shop. You may be liable if the value of the products returned has diminished due to the handling of it.

You must return the product no later than 30 days after notifying us of your cancellation. The product shall be unused and unworn, in its original package and all labels and hygienic seals attached. You will have to bear the direct cost of returning these goods.

We will reimburse all payments received from you for the product you ordered and cancelled and will also reimburse charges for delivering the product to you, equivalent to the least expensive type of delivery offered by us. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. The reimbursement will take place within 14 days upon receipt of the returned product.